This review is associated with my first service visit at Tri Star for my 2007 328i. I requested replacement of the water pump and thermostat as a preventative service based on mileage. That work was performed as well as a recommended serpentine belt and tension pulley replacement. The experience was excellent from beginning to end. The initial contact interaction via telephone was crisp, efficient, and accurate - good listening skills and feedback to confirm understanding. The shuttle service was timely and the driver personally engaging. The work was completed correctly the first time. Overall, the feeling I have regarding the experience is that I dealt with an organization that behaved with a humble professionalism. Will work with them again.